SuperBox FAQS
You can check FAQs or contact us directly if any questions.
About SuperBox
What is SuperBox?
SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S6 Ultra has 4GB of RAM and 128GB of storage, utilizes a quad-core ARM Cortex-A53 processor, and supports WiFi6. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.
Are we the official seller?
Yes, we are an officially authorized seller to resolve any technical issue with your SuperBox, including remote technical support, replacement, and warranty.
We are only responsible for our website's orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.
With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: superboxnew.com
When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer. Please be aware of who you buy from.
Where can I purchase the SuperBox?
You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.
Where can I use the SuperBox?
You can use it anywhere in the world, you can take it for travelling/road trips as well.
How long has SuperBox been in business?
SuperBox has been around in the NA market for nearly 5 years since 2019. Another SuperBox branch-brand has been serving other regions for over 8 years.
Any requirements for using SuperBox?
You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with SuperBox. We recommend an over 30 Mbps network with Ethernet for smooth streaming.
Can I install my apps on SuperBox?
Yes absolutely. SuperBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.
What type of TF card can be used and the maximum storage?
You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).
Purchase (Supreme, S6 Ultra, S6 Max, S6 Pro) General & Guidance
What is SuperBox S6 Ultra?
SuperBox S6 Ultra is the latest premium model of our SuperBox. We've increased the internal storage capacity to 128GB and adopted a classic gray metal shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.
What is SuperBox S6 Max?
SuperBox S6 Max is our latest hot-selling model launched in January 2025. We have upgraded the internal storage capacity to 64GB and adopted a classic blue metal shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily.
What is SuperBox S6 Pro?
SuperBox S6 Pro is our latest model released in January 2025. It retains all the core features of SuperBox S6 Max and S6 Ultra, but at a lower price. We've reduced the internal storage capacity to 32GB and adopted a classic black plastic shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.
What is SuperBox Supreme?
SuperBox Supreme is our latest and most advanced model launched in February 2025. We have increased the internal storage capacity to 128GB, with the highest price, and adopted a classic silver metal shell design.
With its revolutionary "Time Shift" function, SuperBox Supreme allows you to look back up to 8 hours in the past, ensuring that you will not miss any wonderful moments. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily. There are many more features that you may not expect.
What’s the difference between SuperBox S6 Max and S6 Ultra
The latest SuperBox S6 Max and S6 Ultra are both equipped with revolutionary time-shift and parental control features. They are both metal-cased.
The SuperBox S6 Ultra has a newly designed gray metal casing and doubles the storage space to 128GB. The SuperBox S6 Max is 64GB.
What’s the difference between SuperBox S6 Max and S6 Pro?
The SuperBox S6 Max comes in a metallic blue casing, while the S6 Pro comes in the original black plastic casing. The S6 Max has a larger storage capacity of 64 GB, while the S6 Pro has 32 GB. Everything else is the same. The S6 pro retails for $329 online, and the S6 Max retails for $359 online.
Do your products support voice commands?
Yes, all SuperBox models support voice control. First, put two AAA batteries in the remote control and turn on the SuperBox Android TV box. Hold the remote control and TV box within 10 inches (about 25 cm) and press the voice button on the remote control. Then, press the [OK] and [Return] buttons at the same time until the indicator light flashes to indicate a successful pairing. Press and hold the [OK] button until the red light stops flashing. Finally, go to [Settings]-[Remote Controls and Accessories] to check if the device is connected. Look for the "RC-200" device to confirm pairing. If there is a problem with the Bluetooth function or voice control function, you can reconnect and pair again to try.
Is a VPN required to use SuperBox?
VPN services or IP unblocking services are not required to operate SuperBox. And don’t use VPNs from certain prohibited areas. Otherwise your box will be automatically deactivated and cannot be used.
Does SuperBox have closed captioning?
Yes. Just click the Right button on your remote, then select “Subtitle Tracks”, then chose to turn on or off the subtitles.
Do you need a Smart TV?
You do not need a Smart TV. All you need is an internet connection and a TV with AV or HDMI input.
What is the range distance from the box for optimum viewing on a TV?
The box requires HDMI ( include in the package) to connect with the TV. The closer, the better
Does The SuperBox Support 4K/6K?
Yes, SuperBox supports 4k/6K Ultra HD, watch in high definition details on 4K/6K TV.
How to connect WiFi on SuperBox TV Box?
On the home screen, click the Settings button, then Network &Internet. Turn on your WiFi, then select your network and enter your password.
Orders & Shipping
How to place an order?
Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.
What payment methods do you accept?
We haven't opened the payment gateway for a credit card yet. Paypal is the safest payment method for customers with buyer protection so far.
However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up (Click on the link below).
How to Link Credit or Debit Cards to Your PayPal
https://www.paypal.com/c2/webapps/mpp/how-to-guides/link-credit-debit-card?locale.x=en_C2
How to use the SuperBox coupon code to get a discount?
When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.
💰Save Big: Get $30 Off Your Purchase with Code "superboxnew"! 💰
How long it will take to receive my orders?
After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.
Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.
How to track my order?
You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your email address and order number, and then press the “Track” button. Alternatively, enter your tracking number and select “Track.”
Is There a Warranty?
The SuperBox Android TV Box warranty lasts one year. If you have any issues with your SuperBox Android TV Box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.
Can I change or cancel my order?
As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.
How safe is my personal information?
Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.